Frequently Asked Questions
| Q. | What if I wait past 3 months from the purchase date to return the imprint mold? |
| A. |
Any mold returned to Pawprints Jewelry 3 months after the date of purchase will be charged a minimum of $50. Due to the fluctuating prices of silver and shipping fees, this fee may be higher. |
| Q. | What if I want a paw print pendant for more than one pet? How will I know which pendant belongs to each pet? |
| A. | Your pet’s name and date of your choice are inscribed on the back of the pendant, so you can tell them apart. |
| Q. | How long does it take to get a pendant after I send in the mold of my pet’ s paw print? |
| A. |
Your precious metal pendant will be shipped witin 2-3 weeks upon our receipt of your pet's paw imprint at Pawprints Jewelry. Due to my car accident in 2008 there may be on occassion it will take a bit longer up to 5 weeks. I want to make sure I am giving you my best work. On those days that I feel my work is suffering due to the brain injury - I will postpone production. Thank you for understanding. |
| Q. | Can I return my pendant and get my money refunded? |
| A. | Pawprints Jewelry™ produces personalized, handcrafted, one-of-a-kind items for pet owners. There will be no returns for custom jewelry unless the final product is defective or incorrect. If the product was customized and it was received in damaged condition, we reserve the right to replace the item as it was originally ordered. |
| Q. | What is included in the price of my paw pendant? |
| A. |
Price for our custom Paw Pendant includes:
Price includes FREE shipping of Paw Imprint Kit to customer unless otherwise stated. (expedited shipping needs) The price does not include sales taxes, shipping paw imprint back to Pawprints Jewelry, shipping of final silver pendant product via UPS, rush charges, overnight or 2nd day delivery, or extra cost options, unless otherwise stated. |
| Q. | What if I want to give a paw print pendant as a gift? How will the person know what it might look like? |
| A. | |
| Q. | My pet’s nails are in the clay mold, but I don’t want them in the finished pendant. Is it possible to remove them? |
| A. | Yes. Simply write “No Nails” on the back of the dried clay mold imprint. Our recommendation is to not have the nails in the finished pendant as more of the paw pad will be able to show. We highly recommmend NO NAILS with the heart shaped pendant. |
| Q. | How long does it take for the paw imprint clay mold to dry? |
| A. | Typically, it will take 24-48 hours for your clay mold to air dry. IMPORTANT: DO NOT put the clay in the oven to dry. Clay will crack. |
| Q. | I’m afraid I won’t be able to get a good imprint of my pet’s paw. How do I take a good imprint? |
| A. | The clay is very easy to use. It isn’t plaster, and there isn’t any mixing involved. Please see our Clay Mold Impression tips on taking a good imprint. It is very important to follow the simpe directions that come with the kit. |
| Q. | What if my pet has passed away and I have a mold imprint of my own? |
| A. | Place your order online, then email us at orders@pawprintsjewelry.com that you are sending your own mold. You can ship the mold to us; the mold will not be damaged in the process of making the pendant. We will return your original mold to you with your finished paw pendant jewelry. Ship to: Pawprints Jewelry 45718 Shadow Mountain Drive Palm Desert CA 92260. |
| Q. | My pet has passed over the Rainbow Bridge. I have a mold but can’t part with it. What can I do? |
| A. | Use our Paw Imprint Kit to take a relief casting of your existing mold. The clay will not damage your pet’s original mold when taking the casting. One of our clients had a cement imprint of their dog in the back yard. She was able to get a good casting from the imprint using our clay. |
| Q. | I have an ink imprint of my pet’s paw. Can you make a pendant from ink prints? |
| A. | Yes, we can design a pendant for you. We would need a digital copy of the ink print. You can scan the imprint, and email to us at orders@pawprintsjewelry.com. |
| Q. | What is your most popular shape? |
| A. | The 1” Dog Tag Pendant and the 1” Heart Pendant. |
| Q. | Will the relief of the paw image look as good as an imprint? |
| A. | Yes. It really is a personal decision that reflects the relationship you have with your pet. One of our clients would always rub the paw pads of her cat. She chose to have his paw image as a relief so she can still rub his paw. However, 90% of our clients choose the imprint style for their jewelry. |
| Q. | I have a really big dog, with a really big paw, how will the paw imprint fit on the pendant? |
| A. | We scale the image to fit either the 1” or "Charm" Pendant size. |
| Q. | Can I have a pendant larger than 1”? |
| A. | Yes, we can customize any order. Contact us for a quote at orders@pawprintsjewelry.com. |
| Q. | Can I have more than one paw on a pendant? |
| A. | Yes, contact us for a quote at orders@pawprintsjewelry.com. Be sure to see our new Silhouette Paw Designs. You can hang multiple Silhouettes on a chain or bracelet! |
| Q. | Can I get a pendant made in gold? |
| A. |
Please email and inquire. orders@pawprintsjewelry.com |
