| Custom Handcrafted Jewelry: Paw Prints, Hand & Foot Prints, Hoof Prints | Home FAQ Contact Sitemap |
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Frequently Asked Questions
| Q. | What if I want to give a paw print pendant as a gift? How will the person know what it might look like? |
| A. | Place an order for a Gift Pendant from Pawprints Jewelry™. You will receive a Paw Impression Kit with a brochure that shows four of the five pendant shapes and a visual step-by-step guide to taking the paw imprint. The Kit will include a shape selection order form, so that the person receiving the gift can choose whichever shape they would like. They then ship the paw imprint to us in the same box in which the kit was shipped. The finished Paw Pendant will be shipped to them directly. Download our Pawprints Jewelry™ Brochure (PDF* 488K). |
| Q. | What if I want a paw print pendant for more than one pet? How will I know which pendant belongs to each pet? |
| A. | Your pet’s name and date of your choice are inscribed on the back of the pendant, so you can tell them apart. |
| Q. | How long does it take to get a pendant after I send in the mold of my pet’ s paw print? |
| A. | Your precious metal pendant will be shipped within 6 weeks upon our receipt of your pet's paw impression at Pawprints Jewelry. |
| Q. | Can I return my pendant and get my money refunded? |
| A. | Pawprints Jewelry™ produces personalized, handcrafted, one-of-a-kind items for pet owners. There will be no returns for custom jewelry unless the final product is defective or incorrect. If the product was customized and it was received in damaged condition, we reserve the right to replace the item as it was originally ordered. |
| Q. | What is included in the price of my paw pendant? |
| A. | Price for our custom Paw Pendant includes:
Price includes FREE shipping of Paw Impression Kit to customer unless otherwise stated. The price does not include sales taxes, shipping paw imprint back to Pawprints Jewelry, shipping of final silver pendant product via UPS, rush charges, overnight or 2nd day delivery, or extra cost options, unless otherwise stated. |
| Q. | My pet’s nails are in the clay mold, but I don’t want them in the finished pendant. Is it possible to remove them? |
| A. | Yes. Simply write “No Nails” on the back of the dried clay mold imprint. Our recommendation is to not have the nails in the finished pendant as more of the paw pad will be able to show. We highly recommmend NO NAILS with the heart shaped pendant. |
| Q. | How long does it take for the paw imprint clay mold to dry? |
| A. | Typically, it will take 24-48 hours for your clay mold to air dry. IMPORTANT: DO NOT put the clay in the oven to dry. Clay will crack. |
| Q. | I’m afraid I won’t be able to get a good imprint of my pet’s paw. How do I take a good imprint? |
| A. | The clay is very easy to use. It isn’t plaster, and there isn’t any mixing involved. Please see our Clay Mold Impression tips on taking a good imprint. It is very important to follow the simpe directions that come with the kit. |
| Q. | What if my pet has passed away and I have a mold imprint of my own? |
| A. | Place your order online, then email us at orders@pawprintsjewelry.com that you are sending your own mold. You can ship the mold to us; the mold will not be damaged in the process of making the pendant. We will return your original mold to you with your finished paw pendant jewelry. Ship to: Pawprints Jewelry 1522 Constitution Blvd. #349 Salinas CA 93905. |
| Q. | My pet has passed over the Rainbow Bridge. I have a mold but can’t part with it. What can I do? |
| A. | Use our Paw Impression Kit to take a relief casting of your existing mold. The clay will not damage your pet’s original mold when taking the casting. One of our clients had a cement imprint of their dog in the back yard. She was able to get a good casting from the imprint using our clay. |
| Q. | I have an ink imprint of my pet’s paw. Can you make a pendant from ink prints? |
| A. | Yes, we can design a pendant for you. We would need a digital copy of the ink print. You can scan the imprint, and email to us at orders@pawprintsjewelry.com. |
| Q. | What is your most popular shape? |
| A. | The 1” Dog Tag Pendant and the 1” Heart Pendant. |
| Q. | Will the relief of the paw image look as good as an imprint? |
| A. | Yes. It really is a personal decision that reflects the relationship you have with your pet. One of our clients would always rub the paw pads of her cat. She chose to have his paw image as a relief so she can still rub his paw. However, 90% of our clients choose the imprint style for their jewelry. |
| Q. | I have a really big dog, with a really big paw, how will the paw imprint fit on the pendant? |
| A. | We scale the image to fit either the 1” or "Charm" Pendant size. |
| Q. | Can I have a pendant larger than 1”? |
| A. | Yes, we can customize any order. Contact us for a quote at orders@pawprintsjewelry.com. |
| Q. | Can I have more than one paw on a pendant? |
| A. | Yes, contact us for a quote at orders@pawprintsjewelry.com. Be sure to see our new Silhouette Paw Designs. You can hang multiple Silhouettes on a chain or bracelet! |
| Q. | Can I get a pendant made in gold? |
| A. | Yes; 14K and 18K solid gold pendants. Please contact us for a quote at orders@pawprintsjewelry.com. Gold prices change daily with the market. Quote is valid for 24 hours. |
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| Create an everlasting memory of your loved one in! Exclusive from Pawprints Jewelry® |  |
| Call toll-free: 866.729.7769 (866.PAW.PRNZ). International Orders: Call for phone processing +1 866 729 7769 |  |