International Orders
Q:I am not in the U.S. Can I order from you?
A:Yes! We can ship the imprint kits and custom finished pendants worldwide. During checkout, you will be asked for your shipping address details including country. If your country is not in the dropdown menu of available countries, please contact us at info@pawprintsjewelry.com and we will make arrangements for your order to be placed.
Q:How much is shipping to my country and when will my imprint kit be shipped?
A: When you place your order, prior to submitting your payment information, the shopping cart will automatically calculate the shipping costs based on the address that you input. The checkout page will offer shipping method choices and their prices. The imprint kit will be shipped approximately within a week of your order unless you have emailed us to say that you will be shipping a mold which you already have or expedited shipping has been indicated. Once we receive your mold, the finished custom pendant will be shipped 6-10 weeks thereafter.
Q:How can I pay for my international order?
A: International orders can be paid using a credit card which will be an option during your checkout. Please note that your order will not be processed until we receive your payment.
Q: What about duty and taxes?
A: The shipping charges upon checkout do NOT include any duty, taxes or brokerage fees that are assessed by your country. You will be responsible for any additional fees that are associated with the import of the clay and custom pendant into your country.